Shipping & Returns
Shipping & Handling
We ship all in-stock orders within 24 hours of receiving them. Orders placed by noon on Fridays will go out that day. After noon Friday, orders will not be shipped until the following Monday. Orders placed during our busiest months (August to October) may be a few days longer to get them out the door. Back orders may hold up shipping until the order is complete, at which time it will be shipped promptly. Back orders occur when Excellent Resources is awaiting shipments from its own suppliers, but generally ER carries sufficient stock to accommodate all orders.
All orders are shipped via Canada Post Expedited Service. This service usually delivers the order to the recipient within 3-5 business days. Canada Post rates are dependent on the weight of the package and distance travelled. We are located on Vancouver Island. As an example packages sent to Ontario and the Maritimes are charged at a higher rate than those within BC and Alberta. Our postage calculations on the website are based on Postal Rates charged by Canada Post and passed on to the customer. Customers are best advised to combine orders where possible as the base rates at Canada Post are the same for shipping one book as three or four. Ordering a single product is the most expensive option when it comes to shipping. Postal Rates do not include GST (HST).
Please note: Shipping and Handling rates will be calculated and adjusted on the checkout page of the ER website.
IEW® Shipping to Canada Please note the IEW® charges a minimum of $19.00 USD ($26 CDN) or 20% of the purchase price for orders above $100 USD. These fees do not include additional charges from Canada Customs and duties assessed at the Canadian border.
In-stock items will be sent in 3-5 business days. Times may vary during peak season. All back ordered items will be consolidated and shipped when they are all in.
Same day processing for orders placed by 12:00pm Mountain Standard Time. Orders will be shipped via Expedited Canada Post. Any items not in stock will be consolidated and shipped when they are all in. Each portion will have the shipping charge calculated at the time of shipping, with the rush fees applied to the first shipment only.
Add $25.00 to regular S&H charges. B/O’s are considered a separate order and not ‘rush’ unless specified.
Pick Up Orders. Excellent Resources products are only available through http:www.excellentresources.com . We do not have a showroom or storefront, so we do not have the ability to offer order pick ups in order to save shipping charges.
COD Is not available
When will I receive my order?
This depends mostly on the shipping option you select. Please indicate any special requests with the order. We ship all complete orders within a few days of receiving them, however during our busiest months (August to October) it may take up to 3 weeks to get them out the door.
We want you to be satisfied with your purchase. If an item is not exactly what you were expecting, we would love to exchange it for something that works for your family. Please phone for a return authorization number and shipping instructions within two weeks of receiving it and we will issue a credit on account. Items must be received by us in brand new, resalable condition.
If we have incorrectly sent you an item you had not ordered, we will provide a return mail manifest to return the product. If the product is correctly shipped, but the customer changes the order, return shipping will be at the customer’s expense.
Please note: These items are not returnable – software, special orders, CDs, DVDs, and used student books.
IEW® Money Back Guarantee only applies to products ordered from IEW® in the US and shipped to a US address. The money back guarantee does not apply to IEW products ordered from any of their resellers, including Excellent Resources.
Price & Availability?
Many of our products are imported from the USA and by contract are comparable to US Dollar Prices set by the manufacturer. Due to volatile Canadian dollar exchange rates, we adjust pricing as necessary to reflect those changes. Publishers also change prices with new printings without any notice, therefore we cannot guarantee the prices on out of stock items. The prices given on our website will be considered the current price on in stock items.
How can I place my order?
Online on our website is the preferred method of ordering where you can use your credit card to pay securely through PayPal. You do not need a PayPal account to pay by credit card, but for your security, all transactions are run through PayPal.
- Website Shopping Cart (preferred)
- Email orders to [email protected]
- Fax 1-877-825-7414
- Mail Excellent Resources, 2440 Huckleberry Road, Mill Bay, BC V0R 2P4
Ordering with the above methods ensures accuracy. Please feel free to place orders by phone if that is your preferred method.
Toll Free Phone: Orders only (877) 825-7414